In this transformative episode of Tech Talks, Sunil Bhatt, Chief Technology Officer at Allied Digital, takes us inside the powerful architecture that enables 24×7 global service delivery with local precision.
Discover how Allied Digital’s “Hub-and-Spoke Model 2.0” delivers scalable, culturally attuned, and AI-powered support across 70+ countries—backed by staggering performance metrics:

• Over 1.5 million assets managed globally
• 22 languages supported through AI-enhanced translation
• More than 6 million tickets processed annually
• 52% reduction in incident response time
• Up to 30% cost savings for clients

Hosted by Romil Dodhiwala this episode dives deep into the Multi-Tier Service Fabric, Zero Trust security, Digital Desk+, and the future of self-healing, sustainable systems.