End User Deskside Service for Food Manufacturing Company with 34,000 Employees
End User Deskside Service for Food Manufacturing Company with 34,000 Employees
Highlights
- Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five
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Challenge
- The customer was not happy with the previous service provider and wanted a more efficient end-user global deskside services.
Scope
- Global desk-side services in many countries
- Dispatch and Dedicated support
Solution
- Dedicated support in 11 countries, and dispatch model in many global locations
- Named Backfill support for dedicated resources
Technology Enablers
Automation Benefits
- Customer expectations to provide consistent IT service delivery were well matched
