Insurance company based out of East Coast, USA
Insurance company based out of East Coast, USA
Highlights
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Challenge
- Challenges typical of mature start-ups aiming to scale their business and requiring a mature IT service provider with broad expertise in IT infrastructure.
Scope
- Provision of Service Desk support.
- Remote Infrastructure and Monitoring (RIMM) services.
Solution
- Delivered a full-service 24×7 Help Desk with the capability to scale rapidly as the business expanded.
- Provided remote monitoring and management for approximately 600 on-premise and cloud-based devices and applications.
- Implemented patch management to ensure systems remained secure and up to date.
Technology Enablers
- Utilized custom PRTG NOC-based monitoring and management systems.
- Implemented Ivanti for patch management.
- Service Desk operations powered by ServiceNow.
Automation Benefits
- Enabled the client to focus on scaling their core business without concerns about IT infrastructure and end-user support.
