India’s largest City gas distribution company
India’s largest City gas distribution company
Highlights
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Challenge
Carry out the comprehensive IT Infrastructure Management services of their entire existing and upcoming IT infrastructure.
Scope
- Enterprise infrastructure services
- Dispatch and Dedicated support
- CyberSecurity services
- ITIL process implementation
- Ensure overall system availability of at least 99%.
Solution
- Deploy high quality resources for various services.
- Ensure ITIL process implementation.
- Drive automation for routine activities.
- Monitor and manage SLA.
- Drive transformation projects and initiatives.
Automation/Benefits
- The customer recorded substantial long-term benefits from the implementation of Allied Digital’s Managed Services and Governance.
- Improved efficiency in company operations due to streamlined processes.
- Improved MTTR and enhanced user experience.
- Optimum uptime of the devices and networks Optimum resource-utilization.
