Leading Airline in India

Highlights

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The biggest challenge for the Client was to ensure IT support was very fast, right from passenger check-in to flight take-off. No flight delays are expected.

Integrated business-aligned Front Line to cover 24×7 support.
Central Service Desk team to support 5,000+ end Users in Office & Airports.
Deployed AdiTaaS for complete ITSM and Asset Lifecycle Management.
Full-Time Engineers – Deployed more than 80+ engineers. Managing and maintaining Desktops & Laptops, Network, Servers, Printers, Scanners, UPS, Created a best in the class program management team to support 3 years of operation.
Deployed a central Service Desk team.
We provided an optimized 24×7 solution providing U.S. based English support

Critical Airport Flight Operations IT Support.
High availability by creating a provisional failover module for EUC.
45 Minutes advance completion target of Booking Offices IT operations like bag Tag & manifest.
24×7 Cargo Operations Support.
90% Overall FCR for Service Desk, 99.5% Overall Availability for Infra.
Dynamic dashboards for insight and trends in incidents and assets.
Process standardization and continuous improvement
Integrated operating model to drive synergies across EUS Apps, Network Infra, and Service Desk.