Contact Us
Contact Us

End User Services for a UK-based Global FMCG Conglomerate

End User Services for a UK-based Global FMCG Conglomerate

Highlights

Challenge

Scope

Solution

Enablers

Benefits

Highlights

  • Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five
  • Centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release
  • Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Challenge

  • The company had large global base and required efficient, cost-effective end-user managed services across the globe. The services were outsourced to a large IT service company, and half of the global end-user services were further outsourced to ADSL.

Scope

  • Deskside support services across several countries and locations
  • Perform IMAC and break-fix services
  • Remote support
  • Dispatch model for several locations

Solution

  • Perfumed due-diligence, and created an optimized strategic resource model for dedicated and dispatch support
  • Engaged direct resources and contractors across various global locations

Technology Enablers

  • Ivanti
  • Servicenow
  • Microsoft Office 2016 in 365 interchangeably

Automation Benefits

  • Improved CSAT of 97%
  • Three resources won CIO award for best services out of 10 best resources across the globe
  • Good cost savings for the customers
  • Improved device engineering process

Related Readings

Bidkin Smart City Project

End User Service for a Large German Manufacturing Company with 10,000+ End-users

Enterprise Infrastructure Management for California-based Power Authority Encompassing 191 Cities

VIEW ALL CASE STUDIES
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.