End User Service for a Large US-based Global Automobile Transmission Company
End User Service for a Large US-based Global Automobile Transmission Company
Highlights
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The company has approximately 1,400 dealer and distributor locations and our products are utilised in more than 100 countries.
Challenge
- Service challenges from previous vendors. Needed aggressive transition of end-user services.
Scope
- Deskside support, Endpoint Engineering for over 3000 devices
Solution
- Managed successful transition of deskside managed services and image engineering
- Performed Deskside IMAC and break-fix services across US locations
- Designed a new endpoint engineering model for global end-users
Technology Enablers
- SEM(SCCM) for all devices
- Windows
- Mac machines
- Servicenow
Automation Benefits
- Streamlined process and services
- Successfully built an end point engineering model
- CSAT rating of 95 percent
