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Challenge
The client required a managed IT, service provider, with PAN India coverage to improve efficiency in their operations.
Scope
The scope included the provision of IT end-user IT support services for 225+ locations across India with a team of 100+ Engineers.
Stringent SLA & quick turnaround time for Incident & Service Request
Solution
Deploy strategic resourcing model to support engineers at multiple locations.
Device top service strategy with centralized dispatch desk to manage stringent SLA
Automation/Benefits
Quick turnaround time
Improved operating efficiencies which results in smooth functioning of Business
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