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By Raghuvir Kamat, Assistant Vice President – Projects, Allied Digital
In a world that’s constantly transforming, the role of process excellence and customer experience has never been more crucial. As someone who has spent over two decades navigating the complex yet fascinating world of large-scale projects and customer-facing solutions, I’ve learned that success is not just about delivering results—it’s about delivering value consistently and sustainably.
“At Allied Digital, I lead with one core belief: that effective process management and meaningful customer relationships are the twin engines of growth.”
Whether it’s a Smart City project or a mission-critical technology deployment, I aim to embed these values in every initiative I take on.
Shaping Cities, Empowering Citizens
The opportunity to lead multiple Smart City projects has been one of the most fulfilling aspects of my journey. From modern surveillance infrastructure to integration of access control, fire alarm, public address, security, and other allied systems, our work is helping shape safer, smarter urban environments across India. These projects are not just about technology—they’re about impact. And that’s what drives me every day. According to recent global reports, the Smart City market is expected to surpass $1.3 trillion by 2030, driven by urbanization, IoT, and sustainability initiatives. Being at the forefront of this movement is both a responsibility and a privilege.
Projects That Matter
Over the years, I’ve had the opportunity to lead some of the most dynamic and large-scale public infrastructure projects across India, but it’s my time at Allied Digital that has truly defined the scale and depth of my project management journey. Two projects that stand out both in complexity and societal value are the Lucknow Safe City Project and the Rajkot Smart City Sevottam Project. These initiatives exemplify our commitment to building smarter, safer cities by integrating advanced surveillance systems, intelligent traffic monitoring, emergency response infrastructure, and centralized command control capabilities. My role involved end-to-end project execution—from planning and implementation to monitoring, compliance, testing, and final handover.
Lucknow Safe City project was primarily focused on the safety and security of women and children, achieved through extensive use of advanced camera analytics. Around 40 different types of analytics were deployed, including face recognition systems for criminal and missing person detection, surveillance analytics such as lane cutting and suicide attempt detection, and nuisance detection like stunt biking or suspicious loitering. Women safety features included SOS gesture recognition, violence detection, and acid attack alerts. This complex implementation has significantly improved citizen safety and quality of life.
Rajkot Smart City Sevottam project showcased our innovation by implementing a state-of-the-art Data Centre and introducing India’s first Smart Illegal Hawking Prevention System. This AI-driven system detects unauthorized hawkers through virtual loops in surveillance cameras and triggers alerts in real time. A web and mobile application enables the Encroachment Department of Rajkot Municipal Corporation to act immediately, ensuring efficient urban management and reduced congestion.
The Rajkot initiative received national recognition with the following awards:
The primary objective of this project is to detect and alert authorities if hawkers, vegetable vendors, or lorry vendors are found operating in unauthorized areas. This is achieved through a virtual loop embedded in the AI cameras. Whenever unauthorized hawkers are detected, an alert is generated and displayed on the Smart Hawking application.
A web and mobile application for Smart Hawking has also been developed, which is used by the Encroachment department of Rajkot Municipal Corporation (RMC). Any alerts generated by the system are immediately received on both platforms. Upon receiving an alert, the Encroachment department takes necessary action to remove unauthorized encroachments, thereby resolving the issue and clearing traffic congestion.
Working closely with government stakeholders and our in-house engineering teams, we ensured seamless integration across departments and systems—something only possible with meticulous planning, agile change management, and strong cross-functional alignment.
Beyond Lucknow and Rajkot, I’ve contributed to multiple Smart City deployments across India, along with projects like the Commonwealth Games 2010, mission-critical data centers, pan-India surveillance rollouts, and enterprise IT transformations. During the Commonwealth Games, I led surveillance and IBMS implementation across multiple stadiums and markets.
Throughout these experiences, I have relied on frameworks like PMP, Agile, and Six Sigma to drive efficiency, quality, and consistency. However, the most critical factors for success remain trust, accountability, and effective communication.
The Power of Customer Obsession
Today, customers expect more than just service delivery—they seek partners who understand their challenges and proactively offer solutions.
At Allied Digital, we’ve cultivated a culture where client experience is everyone’s responsibility. I’ve worked closely with both public and private sector clients, ensuring not just timely delivery but complete lifecycle support—from Sales handover when the project is awarded, consulting to post-deployment optimization. I actively promote a mindset where every team member is empowered to think like the customer. This approach has helped us improve satisfaction scores, retention rates, and long-standing partnerships.
What Keeps Me Going
I’m a lifelong learner—whether it’s earning credentials like PMP, PGDMS, or the PGP-AIFL in leadership, or staying on top of emerging technologies and global trends. But what truly excites me is mentoring teams, solving challenges, and transforming complexity into clarity.
I firmly believe that process is not a one-time setup—it’s a living system that must evolve with changing business environments. That’s why I’ve always pushed for process audits, SOP updates, and KPI-driven governance structures across the programs I lead.
As Allied Digital pushes forward on its AI-first and global expansion journey, I’m proud to be part of a vision that doesn’t just deliver IT solutions—it delivers transformation. Our focus remains steadfast: building solutions that scale, systems that last, and relationships that endure.
