End User Service for a Large German Manufacturing Company with 10,000+ End-users
End User Service for a Large German Manufacturing Company with 10,000+ End-users
Highlights
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Challenge
- Required a stable outsourced end-user services model across the globe. Very sensitive to European compliance laws. Required cost savings.
Scope
- Deskside support services
- Dedicated support in some countries, and dispatch-based support for 68 satellite locations globally
Solution
- Developed a managed service end-user support model across the globe
- Ensured dual-language support in Germany
- Managed services efficiently and cost-effectively
Technology Enablers
- Service Now
- Microsoft
- SCCM
Result
- Addressed end-user service compliance and improved service quality across the globe
- Saved cost Streamlined and Created process improvements in Service Delivery through utilization of Service Now ITSM Tool
