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End User Deskside Service for Food Manufacturing Company with 34,000 Employees

End User Deskside Service for Food Manufacturing Company with 34,000 Employees

Highlights

Challenge

Scope

Solution

Enablers

Result

Highlights

  • Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five
  • Centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release
  • Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Challenge

  • The customer was not happy with the previous service provider and wanted a more efficient end-user global deskside services.

Scope

  • Global desk-side services in many countries
  • Dispatch and Dedicated support

Solution

  • Dedicated support in 11 countries, and dispatch model in many global locations
  • Named Backfill support for dedicated resources

Technology Enablers

  • ServiceNow

Automation Benefits

  • Customer expectations to provide consistent IT service delivery were well matched

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